Terms & Conditions

Our Contact details

Address: Moroccan Cushions, Safefoam, Green Lane, Riley Green, Hoghton, Preston. PR5 0SN

Phone: 01254 207 827 Email : sales@safefoam.co.uk

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard, Delta, Switch & Solo. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

The cost of standard UK shipping is £4.95 for which delivery will be 3-5 Days or £8.50 for 1-2 expedited delivery. We ship only to mainland Britain with the exception of the usual Highlands & Islands.  We can agree special terms and prices for the Highlands & Islands. Please note that at peak times shipping may be delayed. All parcels require a signature and cannot be left in a safe place.
RETURN OF GOODS – For the return of goods other than those reported as damaged on delivery or goods sent incorrectly, the cost of returning the goods will be at your own expense. Shipping costs in the delivery of goods will not be refunded.

Delivery Schedule

We aim to deliver your order right away. We will normally send your order to you during the course of the next business week.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number, name & address, in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All of our products include VAT at the current rate

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using RapidSSL 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call us free on 0800 015 44 33 or for your mobile, 01254 207 827 or write to us at ****address above.

Privacy Policy

www.moroccancushion.co.uk do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You can take your parcel to the post office and request a tracked delivery service. Make sure that you opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensure that you are covered in the unlikely event of your parcel going missing in transit. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or miss-described.

Exchanges

Please indicate what product and size you would like by indicating the product code and size on the returns slip. If your new exchange item is cheaper than your original purchase, we will automatically refund you the difference. If your new exchange is more expensive than your original purchase, we recommend that you request a full refund for the original item, and then place a new order on the new item. In the unfortunate occasion that the item you would like to exchange for is out of stock, we will automatically send you a refund.

Once your return has made its way back to us, please allow us 5 working days to process a refund or exchange. If you have mislaid your receipt – simply attach a covering letter with your name, full address and your requirements.

Sending it back to us?

****address above

We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent.

Please use your local postal service requesting the standard delivery, and ensure you opt for the extra compensation where possible. Make sure you keep the receipt for this as it will ensure you are covered in the unlikely event of your parcel going missing in transit –www.moroccancushion.co.uk cannot be held responsible for any returns lost in the post.

Please note unused items must be in the original packaging and must have the original tags intact.

Any goods returned should be unused and in a saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.